TERMS OF USE

1. TERMS OF USE

These "Terms of Use" (hereinafter referred to as the "Terms") apply to all users of the online store operated by "Satalit" SIA, Reg. No.: 40203025757, Legal Address: Ozolu iela 2a, Dreiliņi, Latvija, LV-2130
(hereinafter referred to as "Seller", "We", "Our") to the "Website" (hereinafter referred to as "Website", "Online Store") and its Users (hereinafter referred to as "Buyer", "You", "Your").
Please read the Terms carefully before placing an order. We may change the Terms from time to time, so please read them again before making a repeat purchase.

We undertake to ensure the receipt of the order within the specified timeframes and scope in accordance with the description of Goods and Services.
You can place an order in our store 24 hours a day, 7 days a week, except for periods of daily maintenance or technical failures.

You are responsible for the accuracy of the information provided when placing an order or contacting customer support. You confirm that you are not under 16 years of age,
and you also undertake not to perform any actions aimed against the security of the website.
We are not responsible for inaccurate, incomplete, or erroneous data provided by you.
By placing an order, you agree that we may entrust the performance of the Contract to a third party, for example, to deliver the order, while retaining responsibility for its execution.
The Seller may unilaterally change the Terms without notifying the User / Buyer. The new version of the Terms will be published on the Website and will enter into force from the moment of publication, unless otherwise provided in these Terms.
By using the Website and / or purchasing goods and / or services, you confirm that you understand the Terms and agree to regularly comply with them and track changes therein.
It is considered that as soon as a purchase is made, with or without authorization on the Website, or if the Buyer's order is accepted by phone or email, the Website Visitor/Buyer has agreed to the Terms.
If you do not agree with these Terms or individual definitions contained herein, please do not use our Website services.

2. SUBJECT MATTER OF THE TERMS

These terms (hereinafter – the Terms) determine the procedure by which the buyer orders, pays for, delivers, and returns goods in the online store, as well as the mutual rights,
obligations, and liability of the buyer and the seller. The Terms apply to all transactions carried out in the online store, regardless of whether the buyer is an individual or a legal entity.
The subject matter of the Terms is to regulate the process of concluding a distance contract between the seller and the buyer, ensuring a clear, transparent, and safe procedure for purchasing goods,
including the provision of information about goods, their prices, delivery terms, warranty, return procedure, and other aspects related to the purchase of goods.
These Terms apply to all types of Goods and services posted on the Website, as long as these offers are valid and available for ordering in the Online Store catalog.

3. PURCHASE AND PAYMENT PROCEDURE

The Buyer places the Order in accordance with the procedure specified in the "How to buy" section of the Website.

Conclusion of the transaction: After placing the Order (pressing the "Pay" or "Order" button),
the Buyer receives an automatic confirmation email regarding the acceptance of the order and the conclusion of the transaction.

Payment methods:

  • Payment cards: Settlement with payment cards (Visa, Mastercard) using the Klix payment system.
  • Online banking: Swedbank, Luminor, Paysera, and Citadele.
  • Bank transfer: After placing the order, an invoice will be sent to your email. Order processing begins after receipt of payment.

Cash payment is not possible

The Seller has the right to restrict available payment methods depending on the order amount or for technical reasons.

4. DELIVERY POLICY

Delivery of goods:

  • Latvijas Pasts - 2.59 EUR (incl. VAT).
  • Omniva parcel locker - 2.59 EUR (incl. VAT).
  • Courier - 6.50 EUR (incl. VAT).

All orders in Latvia are delivered using Omniva or Latvijas Pasts.
Delivery costs are indicated on the Website at the final stage of order placement.
Delivery time: You can choose the most convenient and closest delivery location or point during the order placement process.
You will be able to easily view all the closest delivery locations from the list or choose delivery to your specified delivery address.
The processing of goods delivery happens automatically as soon as we receive payment for the purchase.
90% of all received orders can be fulfilled immediately and ensure the fastest possible delivery by handing over the prepared package to the courier on the day payment is received.
If for any reason the goods cannot be shipped in the near future, we will contact you.

Further package delivery speed depends on the courier service provider.

5. REFUND POLICY

Goods return conditions:

We are all about satisfied customers.
No application is required to return goods. If you want to return an item, call us or write via WhatsApp at +371 29 87 80 81, or send a free-form email to info@oko.lv with the order number.
We will be grateful if you mention the reason for the return. After receiving confirmation, you or another person agreed upon must deliver the goods to the oko.lv store at Ozolu iela 2a, Dreiliņi,
or send them via Omniva parcel locker to the TC Sāga, Dreiliņi parcel locker, indicating the recipient number +371 29 87 80 81.
We will refund the money within 1 day to a week after receiving the returned goods (excluding the cost of product delivery).
The refund is made using the same payment method that the customer used in the transaction.
The costs of returning the goods by mail, courier, or transport must be borne by the customer, except in cases where the goods are defective or do not match the description.
We will review the issue and agree on the most beneficial solution for you. The goods are not exchanged or repaired if damage has occurred due to non-compliance with operating instructions and rules.

6. DISPUTE RESOLUTION TERMS

All disputes arising between the Buyer and the Seller shall be resolved through mutual negotiations.
If an agreement cannot be reached, the Buyer has the right to submit a written complaint to the Seller.
The complaint will be reviewed within 15 working days. If the dispute is not resolved, the Buyer has the right to apply to the Consumer Rights Protection Center (PTAC) or to court in accordance with the legislation of the Republic of Latvia.

7. LIABILITY AND PRIVACY

The Seller is not responsible for losses resulting from improper use of the product. We undertake to protect your privacy in accordance with the "Privacy Policy" section.

8. AMENDMENTS TO THE TERMS

We regularly review our Terms. All changes will be published on this page.
These Terms entered into force and were last updated on 06.05.2026.